Feedback

To complain about privacy breaches, you can contact the Information Commissioner Queensland on 07 3234 7373.

If you feel that YFS has breached your human rights, please contact us first.

• Under the Human Rights Act 2019, you may contact the Queensland Human Rights Commission if we do not respond to your complaint within 45 business days (approximately 9 weeks) or if our response is not satisfactory for you.
• Phone: 1300 130 670
• Website: www.qhrc.qld.gov.au

For complaints relating to unlawful discrimination: Anti-Discrimination Commission Queensland

• Location: Offices are located in Brisbane, Rockhampton, Townsville and Cairns
• Phone: 1300 130 670 (statewide) 1300 130 680 (TTY)
• Email: enquiries@adcq.qld.gov.au
• Website: www.adcq.qld.gov.au

For any other complaint regarding denial of services contact the Queensland Ombudsman 

• Location: Level 17, 53 Albert Street, Brisbane QLD 4000
• Phone: 07 3005 7000 or 1800 068 908
• Email: ombudsman@ombudsman.qld.gov.au
• Website: www.ombudsman.qld.gov.au

• Homelessness and Housing services: Queensland Government Department of Housing and Public Works
• Break the Cycle, Emergency Relief, Financial Hub, Project Hera and Step by Step: Australian Government Department of Social Services
• YFS Legal, Women’s Advocate Services: Queensland Government Department of Justice
• Functional Family Therapy – Child Welfare, Intensive Family Support, Assessment and Service Connect, Youthlink, Next Step Plus, Extended Post Care Support, SHINE, R4Respect, QPS Embedded Workers, Responsible Men: Queensland Government Department of Families, Seniors, Disability Services and Child Safety
• Community Youth Response and Diversion: Queensland Government Department of Youth Justice and Victim Support
• Parent Pathways: Australian Government Department of Employment and Workplace Relations
• Shift: Queensland Department of Health
• Spark: self-funded by YFS and Queensland Government Department of Trade, Employment and Training
• Home and Healthy, Local Care Healing and Recovery: Brisbane South PHN
• SOAR, Women’s Advocate Services: Queensland Corrective Services

If you’re not sure who funds the service you wish to provide feedback about, please contact us.

To complain about state government agencies or local councils you can contact the Queensland Ombudsman on 1800 068 908.

• People with Disability Australia: 1800 422 015
• Aged and Disability Advocacy Australia: 1800 818 338
• Speaking up for you (SUFY): 07 3255 1244
• Office of the Public Guardian: 1300 653 187
• Queensland Advocacy Incorporated (QAI): 1300 130 58