Your Rights and Responsibilities

• As a YFS client we will respect your rights.
• You have the right to privacy.
• You have the right to access and change personal information held by us.
• You have the right to tell us what you think. We will listen and take it seriously.
• You have the right to ask questions.
• You have the right to be treated fairly.
• You have the right to be safe.
• You have the right to know what is happening with your services.

• We will help you set goals.
• We expect you to take part in reaching your goals.
• We ask you to treat yourself and other people with respect.
• We expect you to provide a safe environment if we come to your home. For example, keep your pets on a leash when we visit.

• People who work at YFS carry an identification (ID) card showing their photo, name and contact details.
• We respect your rights and act with integrity. This means we will be honest and keep our word.

• We respect your privacy.
• We will only ask you for information we need.
• We will not ask you for more than we need.
• We will keep your information safe and will store it securely.
• You can ask us if you want to see your information.
• All personal information you give us is confidential. We will only share your information if you tell us we can.

Sometimes we may have to share your information without your permission.
We call this: limits to privacy.

Limits to privacy may include:

• if we have to share your information by law
• if we think you are a danger to yourself or others
• if we think someone is harming a person who cannot stand up for themselves. For example, a person with a disability or a child
• if a department or organisation that gives us funding wants to check our work, we might give them anonymous information about you. This information does not identify you.